Refund and Returns Policy

Refund and Return Policy for Doobeez.eu

Last updated: 30/01/2024

  1. Refund and Return Eligibility
    We value your satisfaction with purchases from Doobeez.eu. To ensure a fair and positive shopping experience, please review our refund and return policy:

a. Opened Products (Hygiene Considerations)
Due to hygiene considerations, we cannot accept returns for products that have been opened. It is essential to maintain the hygiene and safety of our customers. Therefore, returns are only accepted for products in their original, unopened condition.

b. Sales Depot Returns
Customers who have purchased products through our sales depot have 20 days after the expiration of the initial 60-day contract period to return unopened products. Opened products are not eligible for return.

  1. Initiate a Return
    To initiate a return, please follow these steps:

a. Opened Products (Hygiene Considerations)
If you have received a product with an opened package and wish to return it, please contact our customer service within [number of days] days of receiving your order. Provide your order number and details about the product.

b. Sales Depot Returns
For sales depot returns, contact our customer service within 20 days after the expiration of the 60-day contract. Provide your order number and details about the unopened products you wish to return.

  1. Return Process
    Once your return request is approved, you will receive instructions on how to return the unopened product. Ensure the product is securely packaged to prevent damage during transit.
  2. Refund Process
    Refunds will be processed once we receive and inspect the returned unopened product.
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